Privacy and Cookies Policy

This privacy notice aims to give you information on how Hollins Homes Limited collects and processes your personal data through your use of this website, including any data you may provide through this website. You should only use this site if you agree to our use of information about you in accordance with this privacy notice.

Protecting your personal data

We’re committed to protecting your personal data and information. This policy applies to any personal information or “personal data” that we collect from you. It covers how we collect, use, disclose, transfer, store and destroy/remove your personal data.

It also includes the use of cookies on our website and how you can control these in addition to how you can contact us.

Please read this policy carefully. By using our website, and any services we offer via our website, you are agreeing to the processing of your data as set out below. We sometimes use your data to provide additional marketing services but you can always opt out.

Who are we?

Hollins Homes Limited is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

Our commitment to you

We are committed to safeguarding your personal information and we comply with all data protection laws including the GDPR - General Data Protection Regulation.

When do we collect personal information about you?

We may collect personal information when you visit/access our website or other platform; contact us by telephone, email, SMS, letter or any other form of messaging; visit any of our offices or developments; complete any of our website forms for a service request; access information about our developments and/or new homes via a third-party provider, such as a property portal, e.g., Rightmove or others; whenever you enter into any transaction with us, whether it’s in person or any other way; if you request information from us with a view to entering into a transaction with us.

This may include for example your name, email address, postal address, telephone or mobile number. As well as information about your use of our website and the purpose of your visit to our website or the reason you made contact with us.

This policy also covers our use of any of your personal information, whether provided to us in person, over the phone, via email, SMS or any social messaging, via website forms, property portals or in other correspondence.

Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing a home from us, or if you ask us to contact you with properties/developments that may be of interest to you. Whenever we do this, we will tell you why we are collecting this information and how we will use it.

Customer enquiries, questions or complaints via our social media pages, such as Twitter and Facebook, are passed on to the most appropriate person in our team, so that we can respond accordingly.

Children under Thirteen

Our products and services are not intended to be used by children under 13 years old. We will never knowingly collect data from or on children below 13 years old. If you become aware of such a child (or another person) supplying data on that child to us, please contact using the details shown in the ‘Contacting us’ section at the end of this Privacy Notice

Special category and sensitive data

Any data about you that can be considered as special category or sensitive (E.G. your politics, beliefs. medical information etc) will not be processed by us without your consent or as a legal requirement.

How will we use this information?

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We do not sell personal data to third parties and will only use your personal information to provide you with details of our own products, properties or developments which we believe will be of interest to you. In addition, we may use your information to:

•    Contact you. If you have indicated a specific interest in a property/development, or a particular area in which we have properties/developments available.

•    Provide a relevant service. If you have contacted us for a specific purpose or accessed our services by completing a website form and not opted out, we’ll take into account your perceived preferences for a specific property type or location. In the event that you do not wish to receive this personalised service, you can unsubscribe from our emails at any time by contacting us.

•    Improve our service. We provide information to third parties for research and analytical purposes, so that we can improve the services we offer you.

Please rest assured that any personal information given to us for a specific use or purpose will not be used for any other purpose without your notification and (where appropriate) permission.

When will we contact you?

We may contact you:

•    For legitimate purposes aligned with any contract we may have with you.

•    In relation to a previous communication from you. This includes any comment or complaint concerning us, our services, properties or developments, or any previous contact we may have had with you.

•    If you requested further information or signed up to a product, property or development, whether directly through us or via a third-party provider, such as a property portal.

•    If you have expressed an interest in a specific product, property or development.

•    To provide you with additional information concerning a specific property/development, type of property/ development or similar properties/developments to those in which you have expressed an interest.

•    For marketing purposes if you have chosen to receive a service from us by completing one of our website forms and not opted out. 

Contacting you for marketing purposes

We will only contact you for marketing purposes, via email, SMS or phone, if you have agreed to this or where you have requested a service from us and not opted out.  You can unsubscribe from any of those sources at any time by contacting us at Hollins Homes Limited, Suite 4, 1 King Street, Manchester, M2 6AW or by email to privacy@hollinshomes.co.uk

We may personalise our communications with you based on the information you provide to us and the information we obtain when you use our platforms.

We do not allow the information we hold about you to be used for advertising purposes or contact from third parties. However, if you show an interest in a specific property/development or type of property/development via a third-party website, such as a property portal, this is outside of our remit – we have no control over who else can contact you.

Keeping your information private

Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law (e.g., Government bodies, law enforcement agencies and similar).  We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We will retain your information within our company, except:

•    At your request: If you have requested that we share the information with you or have given your permission.

•    To fulfil our contractual/similar obligations to you: For example, in connection with any property you are in the course of purchasing or have purchased from us, or which you had previously sought to purchase from us. For statistical or similar analysis in relation to purchase or use of our properties, products or any service we provide.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.  We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will not transfer your personal data outside the European Economic Area.  In the event there is a requirement to transfer data outside of the EEA from time to time, we will take all necessary steps to ensure the data is afforded the same safeguards and controls as those applied within the EEA.

When you enter into a contract with us we will set out, as comprehensively as possible, the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.

Whilst not sharing your personal information, we may use suitable and accredited third-party organisations specifically for the purpose of destroying or deleting any personal data.

How long do we store your information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

We will use all reasonable efforts to delete (aside from the note of your request to be deleted) all information in our possession which constitutes, in our reasonable opinion, personal data belonging to you.

Selling, hiring or transferring your data

We do not sell or hire your data or customer lists to any third-party. We may engage a reputable and trusted third-party to contact you on our behalf, with areas that you have given us consent, it is part of our contractual agreement, is a legal requirement or there is clear Legitimate Interest between us. These services may include sending you email, calling you by telephone, information through the post, customer service related communication, arranging deliveries etc. These third parties will only receive and be authorised to use the minimal data required and contracted to not use your data for any other reason than that contracted for.

We may share your data or disclose your data in the following circumstances:

• If we buy, sell or merge any business or assets of that business and are required to share data as part of the buying, selling or merger agreement

• If our website is acquired by a third-party, where data is transferred as part of the purchased assets

Internet security

Once your data reaches us, we will use our strict data processes and security procedures to protect it. For any data transmitted to us and our website by you, before it reaches us, is at your own risk.

Your data protection & privacy rights

There are various rights that you have as a UK natural living person (individual) under the Data Protection Act 2018. Below are the abbreviated ICO definitions and include:

• The right to be informed – Individuals have the right to be informed about the collection and use of their personal data

• The right of access – Individuals have the right to access their personal data and supplementary information

• The right to rectification – Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete

• The right to erasure – The right for individuals to have personal data erased. This is also known as ‘the right to be forgotten. Please note this right is not absolute and only applies in certain circumstances

• The right to restrict processing – The right to request the restriction or suppression of their personal data. Please note this is not an absolute right and only applies in certain circumstances

• The right to data portability – The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services

  The right to object – Individuals have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics

  The full ICO rights under GDPR can be seen at the Internet link below or calling them on 0303 123 1113:

  https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

Accessing our platforms from outside the UK

Depending upon your location, different privacy rules may apply as a matter of law. These are presently harmonised within the EU, but you should note that any personal information that we use or process is done so in accordance with the law applicable in England, Wales or Scotland, as appropriate.

Web browser cookies

A cookie contains a small amount of data and (typically) a unique identifier. When you access our website or platforms (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our website and any contact with you to your specific interests.

The information we obtain by monitoring all visits to our website enables us to improve, through anonymous analysis, our services to our customers and visitors.

Many websites use cookies in order to see whether a device has visited the website before. Any repeat visit is verified by finding the cookie left previously. By using cookies in this way, we can provide a better and more personal user experience. It also enables us to recognise whether you have already signed up to receive information from us – thus avoiding duplication.

Your web browser may also provide us with information concerning your device, such as an IP address or details about the browser you are using.  For example, if you are looking at a specific location or property, we may use your location to ensure that any web pages or communications are tailored to you.

Our Cookies

Strictly Necessary Cookies 1

Performance Cookies 2

Targeting Cookies 2

Functionality Cookies 1

Unclassified Cookies 1

Please note, you are able to change your cookies settings to control access to any device you are using.

We cannot control any information concerning websites other than those operated by us. You must refer to those websites for their terms and conditions and privacy policies.

Changes to our privacy and cookies policy

We may make changes and update our privacy and cookies policy from time to time and in accordance with updated legislation. Any such changes will be shown here as part of our privacy and cookies policy and will apply from the date that they are published.  We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to our Data Controller as referred to above.

Contacting us concerning our privacy and cookies policy

Any contact you wish to make with us concerning this policy or how it works in practice should be directed to the Data Controller. Please either write using the email address provided, or via post to our registered office at Hollins Homes Limited, Suite 4, 1 King Street, Manchester, M2 6AW or email to privacy@hollinshomes.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.gov.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

This policy was last updated on 16th August 2023.